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Not counting steps

Can u please help its been weeks and it has been messing up and not coining my steps

3 people have this problem

Hi Nicolien — make sure your height and weight are set to the correct numbers/units (Striiv app > Menu > User Settings). Setting them too high/to the wrong unit would throw your calorie count off. Please email us at customercare+fusion@striiv.com and we'll continue troubleshooting to solve your step count issues!

I just got Mine today, let it charge put it on and I get nothing everything is stuck on 0, I tried factory resetting it and everything. nothing wont Budge off of 0

I have the same problem with my pocket Striiv Smart Pedometer.. I emailed support ticket but no response yet.. "Version 1.2.2.491"



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