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(PROBLEM) software update

I have tried multiple times to download the software update. I have waited the 10 min. I made sure it was in the charging case. I made sure it stayed next to the phone. I made sure the phone was awake one time by keeping the screen awake ( for 10min). Is this going to be fixed. I cant as of now get texts or incoming calls shown on the striiv touch. Am I doing something wrong?

I am having the same problem.

same problem.  Did you find a solution?

I am having the same problem...just stays at connecting. If I force quit the app, it can still pair  until it tries to update...tried with and without the cradle. Tried placing the Touch on different sides as well as on the phone...


Very disappointing.  Seems like 5 days is a long time without any response from support.  This doesn't bode well for the product quality.

I emailed them and they emailed me directions today to fix the issue which did work. You need to Factory reset the Touch and then allow it to update. 

Thanks Molly. I figured this out by dumb luck and now my Touch won't count at all. Any ideas?

Unfortunately, I don't. Once I did the factory reset and let it update, it was working fine… But I would try filling out a "Ticket" rather than just posting to the forum in order to get a response. Once I did that, they seemed to respond within a couple hours...

How do you know what the latest version that's out for the touch. I've not seen mines even attempt to update. My version is 1.129

Same issue with my Touch.  I have attempted the reset, no luck! I think it is time to start leaving negative comments about this so others will stay away when considering to purchase.  Should have bought a Fitbit at this point!

I have been trying all day to update and it won't do it. I also can't get meeting notifications. Any solutions ?

same here...looking at fit bit myself.  I can't believe there is no way to show how this product truly works

Mine will not stay connected to up-date.  done factory reset several times.....My wife said I should have bought a FitBit, they work well!  

I have same problem where firmware won't update straight out of the box  From what I'm reading here, I should run straight back to best buy and return it.  So sad.

Return is not even an option for me.  I bought from TigerDirect and they say everything has to go through Striiv.  I believe Tiger was dumping them and washing their hands!


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