Striiv counting too many steos : Striiv Fusion Lite

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Autumn Jackson

started a topic over 2 years ago

Has anyone come up with a solution to fix when your striiv is counting too many steps??? My striiv touch band now is counting a LARGE amount of steps that I know for a fact hasn't occurred im also getting a no wifi logo looking thing (picture attached) and I know it's connected... My bands only like 2wks old probably going to be retuning it but concerned this is a habitual problem I will be switching companies. This was a gift but an inaccurate counter doesn't do many much good

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Richard Macbeth

said over 2 years ago

What is the version of the software and what are you using to connect it with i.e.: iPhone etc This is not the norm for a Touch. I have had one now for months and if anything it was low on steps. But with the updates in code it has gotten better.

Mike Fennelly

said over 2 years ago

Hi - if you're seeing step overcounting, could you take the quick survey up at https://surveymonkey.com/r/striivstep ? It will help a ton towards getting rid of "bonus" steps and making our tracking more accurate!

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Autumn Jackson

said over 2 years ago

I'm currently using version 2.1.40 on my iPhone, and my steps jumped from like 4-5,000 to 10,000+ and I know it's not walking I work as a receptionist so a very stationary job

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Michele Arnold

said over 2 years ago

Starting on Tuesaday 2/24 my Strivv count more than doubled daily. I was able to figure out today that when I was typing it was counting steps. The other members of my family who own them noticed the same thing. This has only been an issue since I took the latest Striiv update.

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Dorothy Burke

said over 2 years ago

Yes too many steps..Over 400 now. Walked 60