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Hi Striivers, 


 As we announced a few months ago, we've shut the older forums down to concentrate all our efforts on this forum - I'll be attempting to migrate over old threads, but we're planning on making this a much more active forum for you to share your stories and get help from fellow Striivers!


I am on my second Striiv, going on 10.4M+ miles.  I just re-(re-(re-),,,) tried te Synch, no joy.  So....

 

I am also very unhappy that we are no longer able to sync and make donations. I have been a faithful user since the Striiv was introduced 6 years ago and have gone through 3 units with over 4.5 million steps on my latest one alone.

 

The problem is not on my end,  it's on yours.  My Striiv is collecting data and storing up donations.  When I plug it in, and it starts the synch, your server does not respond.  Or, it is responding in a way that changed over last weekend.  Was there an upgrade to your software last weekend?

NB:  I will be hitting three donations in a matter of minutes.  So,,,,


 

Neil,


Thanks for the update.  Two questions, and 1 request, please.


1) Is Striiv still donating water, etc, on behalf of Striiv users?  Oprah will not be happy about this.....  I just don't get why you can't leave the old software on there--there shouldn't be any upgrades needed and should cost you $0 to maintain.  Just flip the switch back on?  I, for one, will not upgrade because it feels like we are being forced--not cool.

2) Aother motivating factor is the daily sync also allows a free Mystery Box.  This is fun, because it locks you out for 500 steps, or you get a bad box and have to earn extra energy, etc. 


REQUEST:  Can that at least be updated one last time to allow this to happen daily, even though you are shutting down the daily sync option for good?


Thank you.

Hi Bob, 


We're waiting to hear back from our engineers regarding the status of the Smart Sync server. I hate to be the bearer of bad news, but I'd rather keep you informed than in the dark - we're no longer officially supporting the Smart dashboard (my.striiv.com) - this essentially means we won't be able to address issues through software updates going forward. 


The Smart was our first device, released roughly 6 years ago. While we recognize its importance amongst the many Striiv devices currently available, the decision was made several months back to stop development work on the Sync software.


All of this being said, the main function of the Sync software is to back up your tracked activity - the Smart does store this information internally as well, and allows you to view activity history on the device itself. The Smart is effectively being treated as a standalone pedometer.


Regards,

Neil

Your Sync Server is down.  Again.

 

When may I expect to be able to synchronize my machine with yours?



B

I cant login. The screen is always frozen for the sign in section. The unit shuts down when in use and looses all its data. This unit was just a waste of money and time. It is the small calculator like version, not a wrist band and cost $34.

I too can not "upgrade" on my land..... Is this a "bug" in the new update? Because I was Upgrading.... But now the option is not there

Anyone experiencing problems with MyLand on iSO? Since yesterday, it seems that I cannot access the bottom commands like Upgrade and switch from island to island... as if the screen was not long enough... 


1 person likes this
Why isn't the app just like the Striiv Smart Pedometer? It was fun, motivational, and easy to use. It had challenges, races, stair counting, etc... It was a perfect platform. Please make the app like the Smart...

 


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Hi Jo Ann -- please email us at customercare@striiv.com and we'll get you back up and running!

I would like to be able to use my new striiv play. Cannot turn on or charge it. help!! 
I also would like to fine friends too! And also I would love fine more information on my land????
Hello. I was a huge fan of the walkathon. I loved the people I walked with. I can not find any of them on this app. This app feels incomplete without striiv friends. Are their any other apps that were similar to striiv walkathon? Not that I want to leave but I don't see the purpose of this any more. It's boring and not fun. How do we make it fun again? I am sad about this

1 person likes this

now on second unit in one day

neither can connect via Bluetooth

blue light does not come on, it only stays green

no assistance that works is available

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