Striiv Fusion Lite

My fusion only counts about half of the steps taken, my coworker has a rival company activity tracker is what first for me wondering so I checked with GPS on my phone and that is how I found that it only counts about half the steps, I have adjusted the stride length any help would be greatly appreciated!

Hi Karson, we suggest you make sure your Fusion is running on software version 1.228: can be confirmed by opening the app to select the Fusion tile on the app home screen, then scroll down to select debug info. If your Fusion is up-to-date software wise, we'd like you to try taking 100-200 continuous steps while keeping count mentally, then compare steps taken to steps recorded on the Fusion. What's the result?