Hi Loretta, when you say steps, are you referring to MyLand energy (lightning bolts)?
We've seen energy loss issues before, and some users have had success saving energy points by opening MyLand at least once a day.
MyLand is a legacy feature that runs on older software, which was first introduced with our Smart pedometer device roughly 5 years ago. MyLand development stopped all together across Android and iOS roughly 2 years ago. As it stands, any further development of MyLand will require considerable amounts of time and effort from our engineering team. We are weighing our options at the moment, and appreciate your patience as we do so.