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Striiv band reset

I am unable to reset the striiv band however it is not factory resetting and keeps saying that it is authorized to another account. How do i over come this?

2 people have this problem
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I also had this problem, had to reset the device, asĀ  it is authorised to another account, went to settings and factory reset now the striiv wont even turn on, plug into usb just beeps and then beeps again as the usb connecting to pc, no display and nothing happening at all, very unhappy to pay for something that craps itself, not worth the money

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